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FAQ

FAQ
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What is EQUES Singapore?

EQUES Singapore is the authorised distributor of EQUES smart home security products in Singapore. We provide genuine products backed by local warranty, technical support, repair services, and replacement parts to ensure our customers receive reliable after-sales care.

Why should I purchase from an authorised EQUES Resellers?

Purchasing from an authorised distributor ensures that you receive:

  • Genuine EQUES products
  • Official manufacturer’s warranty
  • Local technical support
  • Access to genuine replacement parts
  • Professional after-sales service
  • Warranty claim assistance

Products purchased through unauthorised sellers or overseas marketplaces may not be eligible for local warranty or service support.

Are EQUES products suitable for HDB flats, condominiums, and landed homes?

Yes. EQUES products are designed to be compatible with most residential properties in Singapore, including HDB flats, condominiums, apartments, and landed homes.

If you are unsure whether a particular model is suitable for your door, our team will be happy to advise you

Can I replace my existing peephole with an EQUES Digital Door Viewer?

Yes. All Our EQUES Digital Door Viewers are designed to replace an existing standard peephole without requiring major modifications to your door ( Range 14mm-18mm.

Compatibility may vary depending on your door thickness and existing peephole size. New Model require 18mm peephole .

Do you provide installation services?

Yes.

Our Professional installation services are available throughout Singapore for all Eques products.

Our experienced technicians will ensure that your device is installed correctly and operating as intended.

Please contact us for installation charges and appointment availability.

Can I install the product myself?

All EQUES products are designed for straightforward installation and include a user guide to assist with setup.

However, customers who prefer professional assistance may engage our installation service.

Please note that any damage resulting from improper installation or misuse is not covered under the manufacturer’s warranty.

Does the device require Wi-Fi?

Wi-Fi-enabled models require a stable 2.4GHz wireless network to support remote access, live viewing, motion notifications, and mobile app functionality.

Mesh Router/ WIFI 6 Router/ WIFI 7 Router is Compatible

Certain non-Wi-Fi models operate independently without an internet connection.

Can I monitor my front door remotely?

Yes.

Wi-Fi-enabled EQUES devices allow you to monitor your entrance remotely using your smartphone from virtually anywhere with an internet connection.

Depending on the model, features may include:

.Video recording

.Live video streaming

.Motion detection alerts

.Visitor notifications

.Two-way audio communication

Which smartphones are compatible?

QUES mobile applications are compatible with both:

  • Apple iPhone (iOS)
  • Android smartphones

System requirements may vary depending on the device model and operating system version.

Can multiple family members access the same device?

Yes.

All EQUES models support multi-user access, allowing authorised family members to securely share access through the mobile application.

How long does the battery last?

Battery performance depends on several factors, including:

  • Number of visitor events
  • Motion detection frequency
  • Live viewing duration
  • Environmental conditions

Under normal residential use, battery life typically ranges approximately from 10 Days to 21days before recharging is required..

What warranty is provided?

All genuine EQUES products purchased through EQUES Singapore or our authorised dealers are covered by the official manufacturer’s warranty.

Warranty coverage includes defects in materials and workmanship under normal operating conditions.

Please refer to our Warranty Policy for complete terms and conditions.

What is not covered under the warranty?

The warranty does not cover damage resulting from:

  • Damage caused by external factors
  • Accidental damage
  • Improper installation
  • Water or liquid ingress
  • Misuse or negligence
  • Unauthorised repairs or modifications
How do I submit a warranty claim?

To facilitate a warranty claim, please provide:

  • Proof of purchase
  • Product model number
  • Serial number (if applicable)
  • Description of the issue
  • Supporting photographs or videos where applicable

Our technical support team will assess the issue and advise on the next steps.

Do you provide repair services?

Yes.

We offer diagnostic, repair, and maintenance services for genuine EQUES products. Repair services may be chargeable for products outside the warranty period or for issues not covered under warranty.

How can I verify that my product is genuine?

To ensure authenticity and eligibility for warranty support, purchase only from EQUES Singapore or our authorised resellers.

If you are uncertain about a seller, please contact us before making your purchase.

  • All Local Eques models start from “S” .e:g : S33, S31, S63
  • All Local Eques models come with a Singapore warranty stickers

Local Singapore Warranty Stickers

  • Important : Export Model Start from ” A” series .
How can I contact EQUES Singapore?

Our customer service team is available to assist with:

  • Product enquiries
  • Technical support (Troubleshooting)
  • Warranty claims
  • Installation services
  • Parts (Replacement)
  • General after-sales assistance

You may reach us via phone, email, WhatsApp, or the enquiry form on our website.

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Still Need Assistance?

If you are unable to find the information you require, please contact our customer support team. We are committed to providing prompt, professional assistance and helping you choose the most suitable EQUES solution for your home.