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WARRANTY COVERAGE
1.1 THIS PRODUCT COMES WITH A ONE-YEAR WARRANTY COVERING FACTORY DEFECTS FROM
SINGAPORE AUTHORISED RESELLERS PURCHASED AND THE DATE OF INSTALLATION.
1.2 THE WARRANTY COVERS DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE, AS DETERMINED BY THE MANUFACTURER.
2.1 A 1-TO-1 EXCHANGE IS APPLICABLE ONLY FOR FACTORY DEFECTS AND CAN BE CLAIMED WITHIN 7 DAYS FROM THE INSTALLATION DATE.
2.2 EXCHANGE IS SUBJECT TO INSPECTION AND APPROVAL BY THE MANUFACTURER.
3.1 THE FIRST MONTH FROM THE INSTALLATION DATE IS COVERED UNDER ON-SITE WARRANTY,
WHERE SERVICE AND REPAIRS WILL BE PROVIDED AT THE INSTALLATION LOCATION.
3.2 CUSTOMERS MUST CONTACT THE MANUFACTURER TO ARRANGE ON-SITE SERVICE.
3.3 SERVICE REQUESTED ON-SITE ATFER FIRST MONTH PERIOD FROM INSTALLATION DATE ( FEES APPLIED- WEST / CENTRAL $40 , NORTH /EAST $35) EXCLUDING PARTS REPLACEMENT FEES
4.1 FROM THE FIRST MONTH ON-SITE WARRANTY, THE WARRANTY CONTINUES AS AN OFF-SITE WARRANTY FOR THE REMAINING 11 MONTHS (1 YEAR WARRANTY FROM THE INSTALLATION DATE).
4.2 UNDER OFF-SITE WARRANTY, DEVICES ON SENDING FOR CHECKING/REPAIRING NEEDED TO SEND TO THE MANUFACTURER’S SERVICE CENTER.
5.1 SELF-INSTALLED, THE ONE-YEAR OFF-SITE WARRANTY REMAINS APPLICABLE.
5.2 ANY DAMAGE CAUSED DURING SELF-INSTALLATION IS NOT COVERED UNDER WARRANTY.
5.3 REPLACEMENT PARTS DUE TO SELF-INSTALLATION DAMAGE WILL BE SUBJECT TO ADDITIONAL CHARGES.
6.1 THE WARRANTY DOES NOT COVER:
• PHYSICAL DAMAGE CAUSED BY IMPROPER INSTALLATION, MISUSE, OR ACCIDENTS.
• DAMAGE DUE TO UNAUTHORIZED MODIFICATIONS OR REPAIRS.
• WEAR AND TEAR ON COSMETIC DEFECTS THAT DO NOT AFFECT FUNCTIONALITY.
6.2 WARRANTY CLAIMS MUST BE ACCOMPANIED BY PROOF OF PURCHASE AND INSTALLATION DATE.
7.1 TO INITIATE A WARRANTY CLAIM, CONTACT THE MANUFACTURER’S SERVICE CENTER WITH PURCHASE DETAILS AND A DESCRIPTION OF THE ISSUE.
7.2 THE MANUFACTURER RESERVES THE RIGHT TO INSPECT THE PRODUCT BEFORE APPROVING ANY WARRANTY SERVICE.